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Get the latest news & updates with the BicycleEverything newsletter.



Policies | Shipping | Returns

HOURS

Customer service hours: 9:00am - 6:00pm EST Monday - Saturday - Phone: 888-222-9887 or 317-536-2611

CREDIT CARD/PAYMENT

We accept VISA, MASTER CARD, DISCOVER, AMEX, PayPal and Google Check Out.  (Please note that your credit card statement will say "Hoosier Cyclint, Inc."

PHONE ORDERS

For security reasons, we prefer all orders be placed online by the credit cardholder but never hesatae to call us.  Of course we take orders over the phone we just prefer taking extera caution when placing orders period to protect You the customer and BicycleEverything.  We just feel it is safer via our site

BACKORDERS

We try as hard as we can to avoid backorders but they do happen sometimes. As a practice we do not hold backorders will ship them ASAP.  We may, however, contact you when we receive a backordered item back in stock. To be sure to get your backordered item, we ask that you check back with us or send an email to "Click Here" requesting to be notified when an item becomes available.

TOTAL TIME FOR SHIPPING

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.We try to ship all orders within 72 hours of receiving your order this does not include weekends.  This includes Next Day, 2nd Day and Expedited orders as well.

LOCAL PICKUPS (Will Call)

If you would like to pick up your order at our local location, please place your order online, and include a note that you would like to pickup your order.  We will notify you when your order is ready for pickup.

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund less the shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  For order or item returned with in the 30 day return limit with out an Authorization code
there will be a 10% restocking fee added.  So please let us know via email or the phone  so we can get your R/A #.  (We just want to know what is coming back).

We want you to be happy with your purchase. Please send the item(s) with a copy of the original order/receipt and a note stating that you'd like to return the item(s) for credit.  Please make sure the item(s) returned are in restockable condition with all boxes, tags and wrapping still intact.  BicycleEverything does not issue credit for shipping and handling charges.  All special order items are non-refundable. Any item that has been used or installed is not returnable. All return merchandise must be accompanied  a copy of the original invoice.  Any item where the display packaging is damaged will be assessed an additional 15% service charge. Please reference order number and return item(s) to:

BicycleEverything
ATTN: Internet Exchange

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

EXCHANGE POLICY

If there are any discrepancies in shipping, please notify BicycleEverthing by email within 5 working days upon receipt of order.  Within 30 days from the receipt of your order, if you would like to exchange an item (or items), please send the item(s) with a copy of the original order/receipt and a note stating that you'd like to exchange the item(s). Customer must pay for all shipping charges related to the exchange. All special order items cannot be exchanged or returned.

BicycleEverything cannot accept any merchandise for exchange that has been installed, used, damaged, soiled or tags removed.  Merchandise for exchange must be in the same condition as you received it otherwise it will be refused and sent back to customer. BicyclceEverything assumes no responsibility for damaged or lost return shipments. Address for exchanges:

BicycleEverything
ATTN: Internet Exchange
910 West Elm St
Wheaton IL 60189-6228

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page we also reserve the right to ship via a different carrier.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

UPS's estamated shipping arrives from our location in Indianapolis, IN.

UPS_Shiping_Map.gif

Alaska - Please note we reserve the right ot charge more shipping for larger/heavier items.  Free shipping will not apply to heaiver items please call for a quote when it says free shipping.

APO/FPO

BicyclceEverything also ships to military bases - APO/FPO via USPS.  
 
INTERNATIONAL

We ofter two options for Canada and Australia, you can use our direct shipping method or the BONGO shipping process explained below.  All other countries will need to use the BONGO shipping method. We use UPS Expedited Shipping. Select International Customer when checking out. If your credit card is registered outside the USA, we must verify your credit card information prior to processing your order.  Please make sure that your credit card company is informed of your order as well as the shipping address if it's different from your billing address. Customer is responsible for all customs and duties. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred. If the order is refused and sent back to BicycleEverything.com, customer is responsible for the return fees assessed by UPS and billed to your credit card.

BONGO International Shipping


We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

Step-By-Step Order Guide:

  • 1. Shop for your items on our website and add them to your cart.
  • 2. Setup your Bongo International account by clicking the below image.
  • 3. After signup, Bongo will provide you with your very own US address.
  • 4. Back at our site, proceed to checkout.
  • 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
  • 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
  • 7. Choose your domestic shipping method, and Place Order.
  • 8. Once completed, finish your verification process with Bongo.
  • 9. Bongo will take over from here, so communicate directly with them for delivery of your order.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started!


SHORTAGES AND ERRORS

In the event of a shortage or error on your shipment, please contact us within two working days of receiving your order. We will make every attempt to rectify these problems to your satisfaction. All shipments are double checked and weighed for accuracy.

REFUSED ORDERS

All refused orders will be charged a 10% restocking fee in addition to all freight charges.

WARRANTY

BicycleEverything does not handle any warranty work.  All warranty work is handled by the distributor or service center on many product.  If you have a warranty issue for any item that you purchased through our store/site, please contact us by email or call us at 888-222-9887 to make the necessary arrangements.

SHIPPING DAMAGE

Any shipping damage must be reported to the shipping company. Remember to save the box and all packaging for inspection.

Privacy | Security | Emails

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor  information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (Your information helps us to better respond to your individual needs.)
  •  To improve our website (We continually strive to improve our website based on the information and feedback we receive from you.)
  • To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs.)
  • To send periodic emails (Customers will not be subscribed to a mailing list unless explicit permission is given.)
  • To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their customer account (whose link is provided in the purchase confirmation email).

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.bicycleeverything.com

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on October 26, 2012.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below. Or, you can proceed to our contact form.

Bicycleeverything
910 West Elm St
Wheaton IL 60189-6228
USA

Support at:
888-222-9887

Legal Notice

BicycleEverything.com accepts no responsibility for the proper use of the merchandise purchased and makes no warranty either expressed or implied as to the fitness of the merchandise for any particular use. The customer is urged to exercise caution in using the merchandise including wearing a helmet, reflectors and lights and we reseve the right to change prices at any time before or after a transaction customers will be notified before payment is accepted.