Prior to sending us your warranty claims we kindly ask you to address your request directly to the dealer with whom you had
purchased the product. Your dealer should take care of your claim by sending the defected product back to Brooks England Ltd through its wholesaler, and substituting it with a new product, if proof of purchase shows that the item is less than 2 years old. Should you have failed to have your claim satisfied by your dealer successfully, please complete the form below ensuring you fill in all mandatory fields ( * ) .

http://www.brookssaddles.com/en/Contacts_WarrantyClaim.aspx

Give us call at 888-222-9887.